Privacy Policy

Updated: September 30, 2025

This privacy statement sets out how Muscle Shack Supplements (the data controller) uses and protects any information that you provide to us when you use the muscleshacksupplements.com website or otherwise provide Muscle Shack with your personal information.

1. Data

Muscle Shack Supplements only uses personal data that you provide directly. This may be because of a product or service you have ordered.

We use the following data:

  • Name and shipping/delivery address
  • Phone number
  • Billing address
  • Email address
  • Payment information
  • IP address

We need this information to process and deliver your orders — whether to your own address or to the address of someone you wish to surprise.

You may also choose to register as a customer. In addition to your specified personal data, we also save your chosen username. This makes future orders easier and allows you to manage your information through our customer portal.

2. Security

We protect all information you provide with the most up-to-date security measures. We do not allow anyone unrelated to your order access to your personal data. If we must share your information with another company (see section 5), we ensure that company handles your data with the same care and only for the purpose given.

3. Storage Periods

We keep personal data only as long as necessary to process your order. After that, we may store the data for a maximum of two years for our own purposes, unless the law requires longer retention (for example, payment records must be kept for seven years).

4. Purposes

We use your data for different purposes:

  • Delivery of your order: To process and ship your purchase. Sometimes this requires sharing information with third parties such as couriers.
  • Advertising: With your permission, we may notify you about new products or promotions via email or social media.
  • Newsletter: You can register for our newsletter to stay updated. You may unsubscribe at any time via the link in any newsletter.
  • Customer questions: When you contact us with questions, you choose what information to provide. We retain this data only as long as necessary to fully respond.
  • Location data: To serve you better, we may occasionally request your location (e.g., for same-day delivery options). We will always ask for your permission first.

5. Third Parties

We sometimes share data with third-party companies that help us handle your orders properly.

5.1 Navigation/mapping providers: For example, Google Maps may process (location) data. We have no control over how they use this information. Please read their privacy statements for details.

5.2 Legal compliance and fraud prevention: If required by law, or in cases of suspected fraud or misuse, we may share your data with relevant authorities.

5.3 Analytics: We use services such as Google Analytics and Shopify Analytics to improve our website. These services collect anonymized data such as page visits, clicks, and browsing behavior. IP addresses are anonymized where possible.

5.4 More on Google: Read how Google uses your data here: https://policies.google.com/technologies/partner-sites

6. Cookies

What are cookies?
Cookies are small text files stored on your computer or device when you visit a website. They help remember your preferences, keep items in your shopping cart, and track how you use the website.

What cookies do we use?

  • Functional: To ensure the website works smoothly (e.g., remembering your cart or login).
  • Advertising: To measure the effectiveness of our ads and deliver relevant promotions.
  • Analytics: To understand how visitors use our website and improve usability.

Managing cookies:
You can adjust your browser settings to manage or disable cookies. Refer to your browser’s help section or visit the following links:

7. Third-Party Websites

Our website may contain links to other sites. We have no control over these websites and cannot guarantee they will handle your data safely. Always read their privacy policies before using them.

8. Changes to This Privacy Statement

We may update this Privacy Policy from time to time. We recommend reviewing it regularly to stay informed about how we handle your data.

9. Controlling Your Personal Information

We do not use your information for marketing unless you have opted in.

  • You may withdraw consent at any time by contacting us at muscleshackph@gmail.com.
  • You may unsubscribe from newsletters via the link in any email.
  • You have the right to request access to, correction of, or deletion of your personal data. Requests will be processed within 30 days once we have confirmed your identity.
  • Your right to delete data does not apply when we are legally required to retain certain information (e.g., for completed transactions).

10. Making a Complaint

If you believe Muscle Shack Supplements has misused your data, you may file a complaint with the National Privacy Commission (NPC) of the Philippines through their website: https://privacy.gov.ph/.